Question 1

How do I deposit money into my account?

Accepted Answer

Depositing FIAT into your Mercury Iconex account

Depositing funds (FIAT) into your Mercury Iconex account is simple. You can do this using a local payment provider, our crypto-ATM network, or, if you prefer, a manual online bank transfer.

In this guide, we will walk you through the process of topping up your account, step by step, so you can use the deposited funds to purchase digital assets.

Step 1. Log in to your account

Go to the Mercury Iconex website.
Click on Trading Platform and select Login to access the exchange.
Log in using your registered email address and password.
Complete the two-factor authentication (2FA) process, if enabled.

Don’t have an account yet? Please create one first. You can refer to our guide: How do I open a cryptocurrency account?

Step 2. Go to your Wallet

Click on Wallet in the sidebar.
Select Balance to view your available digital assets and funds.

For more information on the digital assets available, please consult the list of digital assets supported on Mercury Iconex.

Step 3. Choose your deposit method

You can fund your account in three ways:

Via a local payment provider: You provide cash to a payment provider designated by Mercury Iconex. The provi

Question 2

How do I receive cryptocurrencies?

Accepted Answer

Sending cryptocurrency via your Mercury Iconex account

Sending cryptocurrency via Mercury Iconex allows you to easily transfer digital assets to other individuals, businesses, or external wallet addresses.

In this guide, we will explain, step by step, how to send cryptocurrency from your Mercury Iconex wallet and what you should keep in mind during the process.

Step 1. Log in to your account

Go to the Mercury Iconex website.
Click on Trading Platform and select Login to access the exchange.
Log in using your registered username or email address and password.
Complete the two-factor authentication (2FA) process, if enabled.

Don't have an account yet? Please create an account first. Refer to our guide: How do I open a cryptocurrency account?

Step 2. Go to your Wallet

Click on Wallet in the sidebar.
Select Balance to view your available digital assets.

Here, you will find an overview of the cryptocurrencies available in your Mercury Iconex account.

Step 3. Select the cryptocurrency you wish to send

Locate the cryptocurrency you want to send—for example, Bitcoin (BTC), Ethereum (ETH), Tether (USDT), or Suriname Reserve Digital Currency (SRDC).
Select the cryptocurrency and click Withdraw or Send (depending on the specific call-to-action displayed in the interface).

This will initia

Question 3

How do I open an account on Mercury Iconex?

Accepted Answer

How do I open an account on Mercury Iconex?

Opening an account on Mercury Iconex is simple and can be done entirely online. A personal Mercury Iconex account gives you access to our trading platform, where you can receive, store, buy, sell, send, and exchange supported digital assets.

Follow the steps below to create your account and ensure it is set up securely.

Step 1: Visit the official Mercury Iconex website

Go to the official Mercury Iconex company website at:

https://mercuryiconex.org/

Our website provides further information about our services, products, and business operations.

You can access the website directly by entering the domain name into the address bar of your internet browser.

Pay attention to your online safety: Always verify that you are on the official Mercury Iconex website before entering any personal information. Check the domain name carefully and look for the security symbol in your browser's address bar. While this indicates that the connection is secure, it does not, by itself, guarantee that a website is legitimate.

Step 2: Open your personal account

Once you are on the official website, you can begin the registration process.

Click on Open account to navigate to the registration page.
Enter your email address.
Create a strong password and keep it in a secure place.
If applicable, enter your reference or referral code. If you have not received a code, you may leave this field blank.
Read the terms and

Question 4

How to swap cryptocurrencies quickly?

Accepted Answer

Exchanging / Converting Digital Assets via Mercury Iconex

The Quick Swap (Convert) feature allows you to easily convert one digital asset into another within your Mercury Iconex account. You do not need to place complex, separate buy or sell orders through the standard order book.

This feature is designed for users who want to exchange their digital assets quickly and easily—for example, converting USDT to BTC, BTC to USDT, USDT to Tesla, or Tesla to USDT.

Step 1: Log in to your Mercury Iconex account

Go to the Mercury Iconex website.
Click on Trading Platform and then select Login.
Enter your login credentials to access your account.

Don’t have an account yet? Please refer to our guide: How do I open a cryptocurrency account?

Step 2: Open the Quick Swap feature

On the trading platform, navigate to Trading in the sidebar and click on the Swap (Exchange) feature.
Open this feature to begin the conversion process.

Step 3: Select your digital assets

You will be prompted to specify which digital assets you wish to exchange.

Under Swap From, select the digital asset you want to exchange.
Under Swap To, select the digital asset you wish to receive.

Example:

From: USDT
To: BTC / SOL / Tesla / SpaceX

This allows you to convert your USDT balance into Bitcoin or any other digital asse

Question 5

Services Mercury Iconex

Accepted Answer

Welcome to Mercury Iconex!

Your gateway to the world of digital assets.

Welcome to Mercury Iconex, a centralized digital asset exchange (CEX) based in Suriname, where you can buy, sell, trade, receive, send, and store digital assets.

Our trading platform has been developed to provide individuals, traders, investors, and businesses with access to the digital economy through a single, integrated platform.

At Mercury Iconex, we bring together various financial services and digital capabilities into one ecosystem—with a focus on accessibility, transparency, ease of use, and security.

Whether you are new to cryptocurrency or already experienced with digital assets, Mercury Iconex provides the environment and tools you need to manage your digital financial activities.

1. Signing up and verifying your account

To use the services offered by Mercury Iconex, you must first create a personal account.

You can register via our official website or directly through the registration page below:

Official website: https://mercuryiconex.org/
Register directly: https://www.mercuryiconex.com/signup

After registering, you will complete an email verification process and, if required, an identity verification (KYC) process. This prepares your account for using the platform's available features.

Would you like to know how to create an account? Please refer to our separate guide on [how to open a Mercury Iconex account.](https://mercuryiconex.crisp.help/en/

Question 6

Activating and topping up debit cards

Accepted Answer

Step-by-step guide: How to use the Mercury Iconex crypto debit card?

1. Activating / Requesting a crypto debit card

To use the Mercury Iconex crypto debit card, your personal information or KYC documentation must first be verified. Once this is complete, you can proceed to request a card via the Mercury Iconex platform.

Follow the steps below:

Log in to your Mercury Iconex account.
Navigate to the card section or the option for crypto debit cards.
Click on Request New Card.
Review the available card types (VISA & MASTERCARD) and select the one that best suits your needs.
Check the displayed one-time activation fee, annual service fee, and any other applicable charges.
Ensure that your available balance is sufficient to cover the specified amount and any applicable fees.
Select the supported payment method (USDT or USDC) for which you have a sufficient balance, and click Continue.
Read the applicable terms and conditions; if you agree, check the box and review the displayed costs once more.
Click Pay to submit your card request.
Track the status of your request via the platform.

Once your card has been successfully activated, you can proceed to the next step: topping up your card. Note: Activating a card and topping up its available balance are two separate actions. A successful activation does not automatically mean that your card has a sufficient balance to make payments.

| Important: The availability of card type

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