Accessing the Mercury Iconex Status Page

Check the current availability of our websites and services.

At Mercury Iconex, we value transparency and reliability. That is why we provide a Status Page where you can check the operational status of our websites, trading platform, and other services.

If, for example, you experience issues logging in, trading, or using our services, you can consult the Status Page to see if there is a known outage, technical disruption, or scheduled maintenance.

1. What is the Status Page?

The Status Page provides an overview of the operational status and availability of the various systems and services offered by Mercury Iconex.

You can use it to verify whether our services are functioning normally or if there is an ongoing incident or maintenance activity.

2. What information can you find on the Status Page?

The Status Page includes the following information:

• Current system status: See whether our services are operational or if any technical issues have been reported.
• Incident reports: Read details about outages, their potential impact, and updates on the progress of any repairs.
• Scheduled maintenance: View upcoming maintenance work and its expected impact on the availability of our services.
• Incident history: Review past incidents and track the availability of our services over time.

3. How do you access the Status Page?

You can visit the Status Page directly via the link below. You do not need to be logged into your Mercury Iconex account to access it Mercury Iconex Status Page.

We recommend bookmarking this page in your browser so that you can quickly access it in the event of any technical issues. You can also view our Status Page via the chatbox on our trading platform; the service status will be displayed there.

4. When should you check the Status Page?

We recommend checking the Status Page if, for example:

• You are unable to log in to the trading platform.
• You encounter issues opening or using our website.
• You experience problems with specific trading or wallet functions.
• You notice a delay or technical interruption while using our services.
• You want to know if any scheduled maintenance is taking place.

When an incident is reported, you can follow the available updates to stay informed about its progress and any potential resolutions.

Please note: Not every individual issue is caused by a disruption at Mercury Iconex. Factors such as your internet connection, device, browser, or external service providers can also affect the functionality of certain features.

5. Why is the Status Page important?

The Status Page helps you quickly gain insight into the availability of our services. This offers several benefits:

• Transparency: You can verify for yourself whether there are any known technical issues.
• Information: You stay updated on incidents and scheduled maintenance.
• Time-saving: You can determine whether an issue might be platform-wide before contacting support.
• Insight: You can review past incidents and the historical availability of our services.

6. Do you still need help?

Are you unable to identify the cause of the issue, or are you still experiencing problems even though the Status page indicates that our services are operational?

Please contact the Mercury Iconex Support Team. Provide as much detail as possible regarding the feature you are attempting to use and the issue you are encountering. If possible, please include a screenshot of the error message.

We are here to help.

Mercury Iconex – The One For All & All For One CEX.

Updated on: 03/11/2026